Faqs

How can I find the right person to speak to?

Joseph Giles is dedicated in providing you with the best service, from start to finish.  All staff contact details can be found on the website under Meet Our Team.  Additionally, feel free to call us and one of the team will gladly assist you with your enquiry.

 

Could I have a Joseph Giles product brochure?

We are currently in the process of creating new brochures to reflect recent changes in our product offering.  Until then, the website features our most up to date product range. If there is something particular you are looking for please contact our customer service team who are on hand to answer any enquiries you may have.

 

How do I set up a trade account?

It’s simple to set up a Joseph Giles trade account. Once you have made your first transaction, you can apply for a trade credit account by contacting our finance team. They will conduct a standard credit check and pending the results will offer an account with credit capped at our discretion.

If you have any queries about setting up a trade account please contact customer services.

 

Why are prices not listed on your website?

As a matter of policy, Joseph Giles does not publish prices on the website as they are project specific. Please contact our sales team, who can assist you with any product enquiries and provide a quote tailored for your project.

 

Which locks work with which handles?

As a rule of thumb, mortice knobs are compatible with horizontal locks, and lever handles are compatible with heavy-sprung vertical locks.  If you need any help identifying which locks you need for your project, please contact our customer services team who can assist you.

 

What escutcheon, turn and release will complement the design of my handle?

At Joseph Giles, we provide a range of different products to give you greater flexibility with your design scheme.  Although aesthetics are always subjective, we recommend that you use the rose, or base of the handle as a guide when choosing your matching escutcheon, turn, or release.  For example, the LV1123 Wedge Lever Handle, which is constructed on a square stepped rose, would complement the ES1002 Cube Stepped Escutcheons Keyhole and Euro, which also features the square stepped motif.  Where relevant product pages have related items which provide an overview of our product collections.

Please feel free to call our team if you would like some advice on creating a holistic look for your project.

 

What does LS/HS mean on the locks?

  • LS stands for “light-sprung”, which is usually more suitable for use with knob furniture and sprung levers. These are also best used with sprung roses.
  • HS stands for “heavily-sprung”, and is predominantly used on lever handles. Our products are made from solid brass, and as such, are heavier than standard ironmongery from high street retailers. To ensure the mechanisms work well and provide the feel and function you would expect from a luxury product, we highly recommend that the locks are carefully considered.

 

Why do I need heavy sprung locks with your lever handles?

Joseph Giles levers are solid and the roses are thin to create an aesthetically pleasing combination. Given the handles are unsprung, our locks are specially sprung to return the lever to the horizontal position. We recommend the usage of Joseph Giles locks with our lever handles to ensure compatibility and for the correct functionality every time it is used. If you are unsure of which locks to use please contact a member of the team who will gladly assist you.

 

What are the lead times for projects?

Although we generally advise a lead time of 6-8 weeks for our standard products, this can vary depending on stock quantities or production schedules. Bespoke items are generally on a 10-16 week lead time depending on manufacturing method used to create the products. For the most accurate lead times, please contact us and our team can advise you further.

 

Can we have our products quicker?

If the products you have specified are in stock, we can arrange a faster delivery. Items that are not kept in stock are made to order, this is due to the number of size and finish variations we offer on our products. This provides our customers with the greatest flexibility for their design schemes.

 

Whilst we appreciate that our customers would prefer shorter lead times, the processes involved in producing beautiful hardware takes time and requires a range of different treatments. As such you can be assured that any product you order from Joseph Giles has received the meticulous attention to detail that you would expect from a luxury product.

 

Does Joseph Giles have a showroom?

We have a showroom at our head office in South London, you are welcome to come and view our product offering and a variety of our finishes.  Please be advised that viewings are by appointment only. To schedule an appointment please call our main office number.

 

If Joseph Giles were to open a showroom, where would you like it to be located?

 

Does Joseph Giles have a trade counter?

Goods are available for collection from our main office, if you would like to do this please contact us and we will set a mutually convenient time and date for collection.

 

Can I borrow a sample?

We will gladly provide samples of our products, you will need to register for an account, and then complete a samples request form. Due to the high value of our products, we do charge for our samples, however, we offer a 100% refund on samples if they are returned to us within 6 months of ordering and in good saleable condition.

 

If I have existing door knobs on a project, can I swap them for lever handles and vice versa?

In short, where there are existing locks we strongly advise against doing this. The reason being that if the lock has less than an 82mm back-set (the distance from the edge of the door to the centre of the rose) using the doorknob may be difficult without knocking your hand against the door frame.

Changing door furniture from a knob to a lever is slightly easier than the other way around, although still has its problems. You would need to check that the existing lock can withstand the weight of the new lever. In our experience, often, this is not the case and the levers will not function correctly. We strongly advise that if you have an existing lock in the door and it is compatible with a door knob, replace it with another door knob.

If you would like any advice please call one of our team who will be able assist you with your enquiry.

 

Could I have a doorknob on one side of the door and a lever on the other?

We strongly advise our clients against doing this, it is not currently possible to spring a lock to suit the requirements of both a lever and a doorknob together. Whilst you could fix them to the door, neither would function correctly.

 

Could I have different lever handles on a door?

You can have different lever handles on the different sides of the door, however, we advise that you ensure the fixings for the levers are compatible with each other. It’s important to note that Joseph Giles’ products are significantly heavier than those sold on the high street, and as such should be used with our locks and used as pairs. This will ensure the handles are balanced and return to the horizontal position when not in use.

 

FINISHES


What finishes can be used outside?

We offer a wide variety of metal finishes and materials and as such the recommended environment and maintenance requirements vary greatly. Please read the finishes section which will provide you with a comprehensive background on all our finishes. If you need any further information, please do give us a call.

 

Where can I find finish options for products?

Joseph Giles products are available in a range of finishes. Our standard offering includes seven finishes which are; Brushed Brass Waxed, Polished Brass Waxed, Dark Bronze Waxed, Mid Antique Brass Waxed, Brushed Nickel, Polished Nickel and Polished Chrome. In addition to this we can also provide bespoke finishes including silvers, golds as well as matt and gloss black to suit any design scheme.

Each product page shows the standard finishes which are available. If you can’t find what you are looking for please contact a member of the team who will be able to assist with your enquiry.

 

Which products can be used on glass doors?

Generally, pull handles are the most appropriate for glass doors, however, this can depend on many factors. Please contact a member of our team who can review your requirements and advise you on the best product for your needs.

 

Do you provide matching hinges and locks?

We provide matching hinges in all our standard finishes.

We supply matching locks to our finishes except for satin nickel furniture which would normally be supplied with a satin stainless-steel lock for durability. For polished nickel and polished chrome furniture we would supply polished stainless-steel locks for the same reason.

Important notice to international buyers and specifiers

Welcome to Joseph Giles, we hope you enjoy browsing our exclusive product lines. At present, all our cabinet handles, sliding door furniture, edge pulls and accessories are suitable for global projects, however, door knobs and lever handles will require compatible locks and latches.

We have designed a solution to this which will be available in the near future, however, in the interim we recommend that you speak with one of our specialists to ensure compatibility prior to making an order.

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